Engagement and Visitor Experience Manager

Reports to:        Director of Fundraising and Engagement

Salary:                 £36,000

Contract:            Permanent

Hours:                 37.5 per week Monday to Friday with evening and weekend hours expected

Based at:            Elm Tree Court, Devizes with some home working available.  There will be some travel around the county depending on events being held.

This is an exciting opportunity for someone with event and engagement experience to play a critical role in our ambition to engage 1 in 4 people to take action for nature in Wiltshire and Swindon. This is a new role for the Trust to help us achieve this strategic goal.

This is your opportunity to work for one of the country’s leading environmental charities that is at the forefront of tackling the effects of climate change and the biodiversity crisis as part of ensuring a sustainable future for wildlife and people. For more than 60 years an innovative and pioneering organisation, Wiltshire Wildlife Trust, the only organisation devoted to conservation in the county and one of the country’s largest Wildlife Trusts, is at the forefront of driving nature’s recovery. A leader in conservation engagement, we improve lives by bringing the learning, health and wellbeing benefits of nature to many people.

Critical to achieving Wiltshire Wildlife Trust’s aims to support nature’s recovery, help people connect with nature and live more sustainably, this is an exciting post offering the opportunity to contribute directly to raising the profile of the Trust within Wiltshire and beyond. This post offers a lot of scope to develop high profile events and campaigns to our varied audiences. Building on our existing work with different communities across Wiltshire and Swindon, the post holder will be responsible for collaborating and coordinating with staff and volunteers to map and celebrate what is already in place and identify new areas for engagement and activity.

With over 23,000 members and over 2,000 volunteers, this is an exciting time for the Trust as we deliver our 2030 strategy to grow engagement. This role will be responsible for managing the staff and facilities at our two flag-ship reserves, both with cafes and event spaces, and ensuring an exceptional visitor experience through growth in engagement and income generation.  The post holder will work closely with our Engagement Manager who oversees our Volunteers and the wider Fundraising and Engagement Directorate which includes Communications and Marketing.

The successful candidate will be innovative, creative, confident and able to seize the initiative, working calmly under pressure to manage events and campaigns across the county. We are seeking a commercially minded individual who can strike a balance between income generation and engagement. We are looking for a strong and diplomatic communicator who can inspire and help diversify audiences through events, campaigns, and enhancing the visitor experience. The appointee will be a good relationship builder and multitasker, with management experience.

Wiltshire Wildlife Trust is fully committed to safeguarding the welfare of all children, young people and adults at risk. All WWT staff will receive safeguarding training and must ensure that they comply with WWT’s safeguarding policy.

Wiltshire Wildlife Trust is an equal opportunity employer. We are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need talented people, and more diverse people, on nature’s side.  Wiltshire Wildlife Trust is an exemplary employer with high staff satisfaction and multiple benefits for employees. These benefits include:

• Employer pension contribution up to 7.5% 
• Group risk insurance – death in service and income protection
• 27 days annual leave increasing to 30 days in your fifth year of service plus public holidays (pro-rata)
• Staff discount at Dragonfly Cafe
• Free tea and coffee
• Head office in town centre with parking
• Cycle to Work Scheme
• Two staff wellbeing days per annum

If after reading the job description you would like to discuss this opportunity informally, please contact Becki Mckinlay (Director of Fundraising and Engagement) on 07597589587 or email BeckiM@wiltshirewildlife.org.

Closing Date: 9am on Tuesday 3^rd December 2024

PLEASE NOTE: if interest is significant we reserve the option to close the vacancy early and conduct interviews on an as required basis. Should the vacancy remain open until the stated deadline then interviews will be held on Wednesday 11^th December 2024.

(Please note we are only able to accept applications via our application form and when completing the form please ensure you use the ‘supporting statement’ section to evidence how you believe you meet the essential and desirable criteria detailed in the Job Description. This information will be used in our short-listing process).

As a charity Wiltshire Wildlife Trust Ltd is committed to saving costs.  Therefore, if you have not received an invitation to attend an interview within three weeks of the closing date, you should assume that your application has been unsuccessful.

A full job description and application pack is available to download from below. 

Please submit your application to recruitment@wiltshirewildlife.org